Customer Reviews
Simon provided great service and was easy to work with. Got us a great deal on 2024 passenger Sprinter van.
Simon was fast and great service. Simon and Lee were nice and answered our questions. They were awesome help and the customer service was great. Thank you for helping us purchase our new sprinter van.
Simon was a real pro from our 1st call through explaining every aspect/detail of my Sprinter. I couldn’t be happier and will buy new additions to our fleet in the future.
Simon Green is great salesman and take care what I needed, and that’s why I left my prior dealership even after 5 MB from the same dealer…. You can telk why
We have a 2015 Winnebago Era Sprinter and Walter's has always kept in top running condition. We plan on keeping it for many years to come. Great Job and quick service.
Very clean and top-notch sales people were on top of that along with the finance department we had an issue with adjustment on the door and I thought the service area was awesome especially in a hot day.
Definitely would recommend you see Simon Walkers at Mercedes benz sprinter of riverside and their sales team. They went above and beyond to help us get into a beautiful new 2024 sprinter vehicle. I will definitely be recommending him to family and friends. This is a good dealership where they treat you like VIP. Thank you Simon Walkers AT Mercedes benz sprinter of riverside
My husband and I went on a bigger car hunt, and we decided to lock ourselves with a 15 passenger van. Simon Green was professional and knowledgeable, and took the time to understand our needs and preferences. Simon attention to detail and transparency made the process seamless and stress-free.
Good experience and very helpful
Perfect experience
Simon and Lee were great to work with made the process super easy
Simon and Lee were great to work with super easy and quick transaction! I was able to buy get the deal I want and in and out in no time
It has been our pleasure working with Enrique Veles. He has a pleasant attitude and has been very courteous. He explained the process of having our Sprinter serviced. He called with updates and when the service was complete. When we arrived to pick up our vehicle, Enrique went over the services to be certain we understood everything. He is definitely an employee to be positively acknowledged.
Really good people. We were traveling from New York and got help immediately. Best service I’ve had yet 🙂
Walter's Mercedes-Benz Sprinter of Riverside. Showed me excellent service I am every happy with the service 😊
First day of our trip and we were driving into California when the check engine like came on in our Tiffin Wayfarer 3500 Sprinter. Obviously this could be just about anything. I called a Mercedes service center in the area and they guided us to Walter's Service center. Brennan Ruiz was extremely helpful. It was late afternoon. Diagnostics were done and the DEF system was damaged. They had the part but it was too late in the day for servicing. Brennan offered us a spot in their dealer parking lot to stay over night WITH minor 110 hookup! Come early morning ...
Dan at Walter's made my purchase stress-free and easy. I can't thank the Walter team enough for my new sprinter. I will definitely return in the future for another vehicle.
Great communication. Fast and easy process. Dan was very helpful in the whole process.
Very informative, professional, passionate about their brand, and patient.
Awsome service highly recommend simon tony and lee thank you guys for the help
Enrique was awesome. He took the time with me to show me many features of my van that I did not understand. I really appreciated the help. The service was prompt, took the exact amount of time Enrique said it would. We were provided excellent service, and plan to return to the dealership for our next service.
We arrived in California with a “check engine” warning light and “DEF” warning light. My daughter-in-law found your dealership and called. Brennan Ruiz took over from there! We brought our Sprinter in, he evaluated the problems, and had it fixed in a day! I’m sure the credit goes to the entire team, but I only dealt with Brennan and he was amazing! I could’ve just blown off this posting as I live in Illinois and probably won’t be back for a year, but I was so impressed, I wanted to share my positive experience! Thanks!
Dan was great very professional and welcoming. 5 stars!
(Translated by Google) The best service in the best agency, thank you very much David and thank you very much Esy (Original) El mejor servicio en la mejor agencia, muchas gracias David y muchas gracias Esy
The Service Department at Walter’s Mercedes Benz Sprinter is amazing!! They have provided maintenance on our motor home for 5 years and never a problem. A special shout out to Enrique who helped with this year’s servicing before summer. We are ready for an adventure and know we will make it back safely thanks to Walter’s.
Dan did a great job and went out of his way to help get this deal done. Things went well and they went fairly quick which is always nice when you buy a vehicle.
(Translated by Google) Excellent attention and service. Ana Nunez gave me wonderful treatment, I am very happy with the follow-up provided with my Vehicle. Thank you (Original) Excelente atención y servicio. Ana Nunez me dio un trato maravilloso, estoy muy contento con el seguimiento prestado con mi Vehículo. Gracias
I am thoroughly satisfied with my experience ordering and purchasing my MB Metris Cargo van from Walter's Riverside. Despite encountering limitations at other Mercedes-Benz dealers in Orange County, the team at Walter's Riverside worked diligently to fulfill my custom order exactly as I desired. Sales Manager Isaid respectfully directed me to Sales Assistant David Alcantar, who proved to be instrumental in facilitating the process. Throughout the ordering and closing phases, David Alcantar demonstrated exceptional professionalism and dedication, ensuring that both parties were equally satisfied with the outcome. I truly appreciated his attention to detail and willingness to go ...
Love this place I'm about to buy my first Mercedes van for work Dan has been a great help Gordon also if I could give 10 Stars I would
As always, we had excellent service for our Metris van. Brennan Ruiz is a pleasure to work with! We will continue to come to Riverside from Orange County because the level of service we received from Brennan is incomparable!
Lee and Simón made buying a sprinter van a great experience. They answered all of questions and concerns . We will definitely be returning for future purchases
The salesperson Dan Gressmann, went above and beyond to ensure I found the perfect car for my needs. Their knowledge of the vehicles and genuine enthusiasm made the whole buying process a breeze. I highly recommend Dan Gressmann and this dealership to anyone in search of a new vehicle. Thank you for the outstanding experience!"
Incredible customer service by Dan Gressmann. He was extremely knowledgeable and helpful through my entire transaction. Made my purchase experience the best I’ve had. Easy and upfront with everything. The manager and the gentleman in the finance department were also extremely kind and helpful. I will definitely be sending them more business.
Just had our Sprinter in for service and Brennan Ruiz was fantastic. As always, Brennan is a pleasure to work with and provided excellent service.
We just had our first service appointment with Walter’s Mercedes Benz Sprinter Van service department. Enrique Velez was our service rep. He was very professional and explained everything possible to us. The communication via text and email is very helpful to stay informed on our WB View.
Needed to have an emissions recall taken care of for registration, and Palm Springs Mercedes next appt was 2 weeks out. Walter's scheduled me next day and took care of it while I waited. This is the go to in SoCal for Sprinter Van service.
Very professional and helpful the service advisor who helped me with this recall, highly recommended
It was a pleasure working with Brennan in the commercial van department at Walter Mercedes. Brennan was very professional, knowledgeable, and understandable in providing us first class service with our Sprinter Van. Thanks again
We had a great experience at your dealership. And would use it again when traveling through your area. Mr. Ruiz was great to deal with
Very helpful Amazing experience great customer service easy and quick
Brennan Service Adviser, for My Sprinter Van, is an excellent and extremely helpful, professional and courteous person.
I took my Sprinter for routine maintenance and a general checkup. Everything went well with all work done timely, an assessment of future maintenance, and explanation of work done. Enrique Velez was the service advisor and did a great job.
It was awesome working with Dan. He was very professional and honest about everything. I went to several dealerships and Dan was the best!
Enrique Velez my Service Advisor went above and beyond to get my Sprinter back on the road, even personally delivering it to a storage facility when I couldn’t myself. A++
Thank you David Alcantar for the great service. DA helped build our new Sprinter Van and explained all the options that were available. He recommended the mounting rails for the roof rack. If you’re planning to build your van, you will need them. We built our van with several options and David A. kept us updated by emailing and telephone calls. As projected, the van took 6 months. So far we are very happy. Once we received notification of the vin #, it just a couple months before the van was delivered to Walter’s. Lee Torres, sales associate and Tony ...
Dan Greesman over at Walters Sprinter was a huge help. I was worried about the length of the van fitting in my garage and he measured the van for me and sent me all the specs. I would definitely buy from him again. Thank you!
Dan helped me out through the whole process and made it easy,quick and comfortable.
Simply THE BEST!!!! After the easiest and most pleasant experience of purchasing a new Sprinter from Isaid for my business back in 2019, it was a no-brainer when it came time to purchase another Sprinter in 2024. However, this time, Isaid B., Simon G., Toni H. & Lee T. went above and beyond my expectations. From the shiny, new, state-of-the-art facility, to the outstanding customer service, to the professionalism and efficiency during negotiations, to closing the deal and facilitating delivery in less than 45 minutes....what else can you ask for?!?! Simon even came in on his off-day on Super Bowl Sunday just ...
Simply THE BEST!!!! After the easiest and most pleasant experience of purchasing a new Sprinter from Isaid for my business back in 2019, it was a no-brainer when it came time to purchase another Sprinter in 2024. However, this time, Isaid B., Simon G., Toni H. & Lee T. went above and beyond my expectations. From the shiny, new, state-of-the-art facility, to the outstanding customer service, to the professionalism and efficiency during negotiations, to closing the deal and facilitating delivery in less than 45 minutes....what else can you ask for?!?! Simon even came in on his off-day on Super Bowl Sunday just ...
The guys at Walter’s are great! They make it easy to purchase a vehicle. This is the second vehicle I’ve purchased from them. They will be my first call in future purchases!
Simon was great! Made everything a smooth and easy process, very straightforward and helpful!
Bought a G500 in 2005, a C230 in 2006 and Sprinter 2500 170WB in January 2023. Very satisfied with the guys there at sales and service department. Kudos to EZ, SIMON at Sprinter lot and JR R and MICHAEL at main service lot.
I contacted the service dept. with some questions about my Sprinter and Brennan was a great help.
Enrique Velez was our service advisor, I work for a company called GIANT RV and needed to get a sprinter over to get it fixed, and he was awesome! Great customer service got our issue resolved with our sprinter and got back to us right away when we had a question. Thank you, Enrique, once again.
Isaid Barragan was very helpful. When I’m ready for my next sprinter , I will come see him. Great customer service. Thank you again from @rrluxportation
Buying our FIRST and NOT LAST van for my home cleaning business from David and Isaid was one of the easiest and most positive car buying process I have ever been involved in....and I have been through my share. They were kind and HONEST...what more could you want when making a vehicle purchase. Our company is growing exponentially and even though Riverside is not the closest Mercedes Benz dealer near us....THEY WILL ALWAYS HAVE OUR BUSINESS!! See you both in 2025! Maybe two more...maybe four?? haha THANK YOU BOTH AGAIN! Charity Butler BODHITREE HOME CLEANING
Had a wonderful experience when purchasing our Mercedes Sprinter van. Lee Torres went overboard in helping make this sale happen for our dog Rescue charity. I would highly recommend Walter’s Mercedes.
Gordon helped me out to purchase my Sprinter and did an excellent job addressing all of my concerns and making the transaction smooth.
The best service experience I have had - ever! Communication was outstanding, both verbal and electronic. Brennan Ruiz was the most customer service oriented service advisor that I have ever interacted with. Usually I shy away from dealer repairs due to the higher costs but this recent experience could change my mind.
Brennen Ruiz was so helpful getting my vehicle serviced. He was very knowledgeable and courteous.
Very professional, they offer a complementary wash with a great attitude and prompt service depending on the time you take it in. The only thing, make sure to remind them to inspect the RV to run your generator and appliances before and after they perform your regular maintanance service in order to avoid any misunderstandings. I hope this helps both consumers and the service department alike, but I do want to thank Brennan Ruiz for always being professional and taking constructive critisism with a great attitude, he trully is really helpful, I like that he takes time to text when ...
Excellent customer service! Lee Torres and Simon Green amazing team together with Finance Manager. I was able to buy a car, paperwork and vehicle tour super quick. Really informative and professional. I will definitely recommend this dealership.
Definitely the place to go for your next vehicle. You can always count on Gordon expertise to help you out with all the details of your new acquisition. Thanks for all your help!!
Amazing team I’ve been working with him for over a month to get the truck. I want Lee Was so patient and work with me all the way through the process and they give me the price I want it
Simon give me very very Nice service! Thanks
Nice deal nice sales
very good service.
Thank you to Simon Green and sales manager EZ for the great service and price. By far, the easiest and most convenient new vehicle purchase ever!
I really appreciate Walter’s Mercedes Benz service center Brennan. Thank you so much for your professional and detailed service . You and your team checked my Metris cargo van , and helped me save time and money! Merry Christmas and happy New Year !
Very professional,honest and kind people to do business with.
Very professional!
I appreciate the level of service provided. The check-in was easy and the promised delivery was on time. Many thanks to our service advisor Brennan Ruiz for his professionalism. Well done!
Simon has made our purchase experience really easy and happy. He is professional and very kind.
They are the best run dealer i ever went tohope more dealers were like them
Simon and Toni make this experience awesome. Highly recommended
Simon and Lee along with the sales manager Ez are the best!
Always an easy and smooth process with a highly knowledgeable sales manager who not only understands the product he is selling but also his clients. Repeat client for a reason and look forward to my next purchase next year.
Our experience was an overall great experience. We will definitely use this dealership for any future service needs.
everything was good take care me, kindly, explain.
Great service as always from Brennan Ruiz He’s my superstar service writer!!! So thankful I can call him for any questions an he has my answers!!!
We got the engine check light while traveling and found this awesome dealership. The staff was giving us the best and most professional service experience we ever had. Adam, Simon and everyone else was just fantastic. Got us in without an appointment, took care of our Sprinterbaby and we got the sensor replaced and everything fixed in less than 3 hours. I wish they were in the Bay Area. My absolute favorite sprinter store ever!
Simon is the best salesman
Gordon Lai was super helpful. Gordan Lai found us the exactly sprinter van we were looking for at the best price. I really appreciated his support.
We recently purchase a new high top Sprinter van from Simon Green. Although our business office is 3 hours away from Walter's Mercedes-Benz in Riverside, Simon was able to assist us over the phone & through emails with the van we were needing to purchase. He had the vehicle ready for us to sign paperwork when we arrived to pick it up. Simon was able to handle the process from vehicle selection to paperwork & financing without us every setting foot in his office. This enabled our company to save hours of travel & time at various dealers discussing our ...
Gordon was such a great help! I was in and out of the dealership within a few hours. Quickest processes i've ever had at a dealership. Thanks again for the new van! I look forward to adding a few more to the fleet.
Gorden and Isaiad and Tony hash these 3 men are wonderful and helpful .come on down and they will make sure to take care of you .
Very easy to schedule an appointment. Always do the work on time and safety inspection a plus. Also the van wash. Excellent service adviser (Adam Garcia).
Great customer service, David and Isaid are the best ever. Thanks again
Isaid and david alcantar have us a great deal! Very happy with the process.
They have Great service great people very professional and friendly I visited them three times already and had always great service
Absolute pleasure to work with, process was smooth and left with a brand new sprinter! Can’t wait to work with Simon again!
First Time ever, buying a car has been such a convenient experience. Mr. David Alcantar was very helpful and to the point. Mr.Toni Hajj at Finance was very informative. would highly recommend them!