Customer Reviews
My husband Recently took his Sprinter Van to Walter's Mercedes-Benz sprinter of Riverside. He dealt with service advisor "Brennan Ruiz" Brennan was very professional, honest, and knowledgeable. We would highly recommend him, and look forward to working with him again in the future if needed. Thank you!
Adam Garcia never fails to impress me every time i bring my van in for service, They get the van done quick, prices are fair and reasonable and service is always top notch. I highly recommend this van center, call Adam, he provides 5 star service!
Needed my 2020 4WD Sprinter serviced for 2 recalls and needed to address SOS light and driver airbag lights as well as routine service. Front desk was extremely knowledgable about duration and procedure to install, service, and fix errors. They even gave a free carwash! Hope to have all my van services here whenever i am based on SoCal.
Sprinter roof Air Conditioning unit
Adam Garcia was an excellent advisor!
Outstanding supporting services and my lucky day is when Brennan Ruiz is my service provider!!! Love that guy quick efficiency and it’s consistent!!! I feel confident when I’m driving out after my van is serviced, that’s a blessing to me because I work for myself an my van is like my office!!! Thanks as always to Brennan Ruiz
Gordon Lai is very nice and having a good patient, thanks very much
They always do the best I can to make sure you get your vehicle on time and clean
Very professional , quick, and took care of my service needs. Prices are fair as well.
Thanks to Joe O'Brien I was able to acquire the exact vehicle I wanted even though he was still in pain from his surgery. There is now almost 10,000 miles on the vehicle and I think was still worth the effort to obtain it. Thanks Joe.
Adam Garcia is a familiar face at Walter’s Sprinter. With familiarity, I can expect a high level of customer service. Thanks.
Very fast turn around, which is important in my line of work. Thank you Walter's Mercedes! Thank you Brennan!
First time visiting this dealer, and speaking with David Alcantar. Could not have asked for a better experience with our purchase. The moment I walked in, met with David, went over numbers, and instantly made a deal on a great unit! Would highly recommend Walter's Mercedes, but also to speak with Mr. Alcantar if anyone is looking to buy a Mercedes- Benz product! - Luis O.
Dan Gressman helped us and our family pick out a sprinter van and answered any questions we had! Would recommend Dan for his friendly personality and his speed for getting things done for us in a timely manner.
Hello my name is Janet and this is the best experience I have ever had! This was my first time buying a brand new car and I was intimidated by David talk to me about the Safety of the car, ergonomics and technology. I was almost in a fatal accident so safety was my main priority. And I am so happy
Isaid, Simon, Toni and the whole team made it easy and straightforward to come in from out of town and pick up a sweet van without a hitch. They all care to give you the best service and I would happily recommend Walter's Mercedes-Benz Sprinter for purchase or service to anyone!
Good service. Simon was very helpful
Good environment of rest area and show room. Brennan Ruiz are polite and professional. Will be back for next service.
This service center has always provided prompt, professional and excellent service for my Sprinter. In fact, I drive nearly 100 miles to have their service instead of staying local.
Recently purchased a beautiful sprinter van, this dealership's personnel is really professional and helpful. Special thanks to Mr. Gordon Mr. Simon and Mr. Tony
Excellent service by Walter’s MBZ on my 2020 Sprinter Van. Brennan Ruiz, the service Sprinter Advisor was very attentive to my issues and was a pleasure to work with.
Very fast and easy process getting our Van for our business! Dan helped us on New Years Eve and was very patient with us and made the buying process very smooth! Definitely recommend
Brennan Ruiz was excellent and easily reachable throughout my entire service process. He made sure to take care of all my needs in a timely manner and went out his way to help me. He was very polite and experienced. He is an excellent employee should be a leader to others.
Came in to the service department with my boss. Brennan Ruiz was our advisor. He was very communicative while our sprinter van was being troubleshooted. They ultimately found the reason we were having trouble and repaired it. We were satisfied with the service provided.
Once again, Brennan Ruiz and Walter’s MB Sprinter did a great job on my 2021 Winnebago Revel (2020 4WD Sprinter). The day I was supposed to bring the van for MB recalls, is when I noticed an oil leak coming from front driver side area. It turned out to be power steering fluid, which keeps on happening after MB of Anaheim replaced the clamp on another recall. Walter’s replaced the assembly, not only the clamp without questions asked, since it is still under warranty. One would say that it’s how it’s supposed to be… I agree… but believe ...
Thank you so much Brennan Ruiz for taking such great care of me! I’m so appreciative of how you explained all I needed a gave me options to pick the best service plan for me…. and fit my budget!!! He always makes me feel welcome an he’s a rockstar in my book!!!! Your patience on helping me a quickly solving all my problems…. I always feel confident when I drive off the lot an it’s all Brennan effort!!! I returned yesterday for a brake light a signal check and again Brennan Ruiz a champion helped me out ...
Just picked up my car yesterday and it was seamless!!! This place has it all!!! Great service every single time!!! I bought my car here an it was my lucky day!!! This is my third time for service… the writers explained all that I needed!!! I feel completely taking care of!!!!! Thank you for giving me all the confidence when I drive off the lot I got complete satisfaction!!!! See you at my next service!!!!!
Dan was so helpful not only in processing my paperwork and making my experience smooth and easy he also went above and beyond mailing me my yeti that i left on site because i was so excited about my beautiful new sprinter.
Mr. Barragan is easy to work with, he communicates effectively and makes the buying process easy.
Dan was great on my 2 purchase of sprinter ,easy to work with, best sales experience in a dealership.
Gordon and the team at Mercedes of Walter’s were amazing from the customer service to the availability and prices. I will definitely be back soon!
Thank you Dan gressmann for excellent service and quick transaction.
Dan Gressmann did a great job. Quick and easy. .
Dan was really helpful Great guy to deal with smooth purchase 👍🏻👍🏻👍🏻
Dan was great I had an awesome experience! Would definitely come back to him for service!
Our sprinter broke down on I10 and we had to be towed to Walter's Sprinter of Riverside. They were great and diagnosed our issue and had it repaired the next day. They were very helpful and made us very comfortable. Great dealership.
Dan G. Was great super easy to work with. No BS
Brennan Ruiz went out of his way to get me in an out timely. I had my grant daughter with me an he made the experience great.
Brennan Ruiz went out of his way to make the experience fantastic. Thank you Brennan. I will definetly pass the word around.
Gordon Lai was very professional in finding the right van for us and give the proper advice. I have deal with him in the past years and I like working with him and this is my fourth van that I bought from Walter’s‘s Mercedes and I’m very satisfied with the service that Gordon lai provided in the entire team and I’m very happy with the vans and that’s why I keep buying them. Thank you very much and have a merry Christmas. Marco Suárez Jr. Suarez Contracting Inc.
Excellent!! Adam Garcia 👍👍👍 would recommend!! The fact it’s washed after. Perfect. Perfect RV center.
I have been through many salesmen while buying and selling many cars. Usually, once I bought and sold, that was the end. But this time I met the best salesman. He is honest, has a lot of experience, and has continued to follow up after the sale. Simon Green ! He is the best of best!!!
Mr Gordon Lai was an amazingly wonderful man to have worked with. Even with a wait for our sprinter passenger van. We would definitely return for our next purchase. He deserves a increase of salary.
Me sentí muy bien fue una atención muy buena me sentí como si ya me conocía de mucho tiempo muy agradecido gracias
Brennan is always very helpful! Retuns calls! Keeps his word! Very delightful person to deal with!
Excellent customer service desk personal good attitude repair the vehicle within estimated time good customer communication
Great service . David and EZ made it super easy and enjoyable buying from them. Highly recommend.
Brennan and Adam were amazing and helped me so much! 10/10!
Thank you Brennan for all your help. I will be recommending you to friends and family. Keep up the great work
Brennan Ruiz and Adam thank you for your professionalism and knowledge. I will definitely be coming back to you for all my needs.
Simon is an awesome salesman, he went out of his way to help us get our second Mercedes van and he took good care of us while waiting for the paper work.
dan and isaid were such great help highly recommended!!
Isaid and dan was able to find a van for my dad for work.
(Translated by Google) Isaid Barragan helped me a lot with my purchase thank you very much (Original) Isaid Barragan me ayudo mucho con mi compra muchas gracias
Walter's Mercedes was a pleasure to work with. It was far the most easiest transaction and customer service was excellent. I would high recommend them and I will be purchasing from them in the future.
Extremely smooth fast and easy experience. Gordon and EZ made the entire process painless and actually enjoyable, something I never thought I would ever say about a automobile purchase in my life.
Simon was awesome and was able to find me a Metris when no other dealer could find me one.
Oil Change and new battery. Was assisted by Adam than Brandon both were very profssional.
Simon very professional sales person. Recommend this dealer to everyone.
Big thank you for Adam Garcia at Walter Sprinter Service Center. He took his time to listing and find the problem and got my sprinter Fixed and done on time to get me back on the road. Again thank you getting me in at a short noticed. Sammy CEO of Vanity Limousines INC.
Brennan Ruiz helped us with the service of our vehicle, and he was very friendly, helpful, and nice. I would highly recommend anyone to take their Sprinters to this location and hopefully Brennan is available to help. We had a pleasant visit thanks to him.
Walter’s MB Sprinter is the best in the business. Worked to get exactly what we needed for the business and made some friends during the process. Huge shout out to Simon and Isaid, these guys rock and reach out to them if you ever need anything Sprinter related!
They were very attentive and communicated with me along the process. We are able to wait for our service in a very nice waiting area.
Simon Green and Isaid Barragan the sales manager is very good, come and get a good price.
I have been working with Simon Green for a few months as we have been locating the right van for our business. Simon called me Friday night, saying he found what we were looking for, and Saturday Morning we were doing the paperwork. Simon Green, Isaid Barragan and Tony Hajj are all True Professionals!
I have 15 vans in my fleet. We go to all 48 states. Use several Mercedes dealers across the country. My service writer Adam Garcia at Walters of Riverside is by far the best service writer of all The dealerships we use.
Prompt and courteous. Clean and respectful. They are my go to service for my sprinter.
I was hoping to find a sprinter van within my budget, unfortunately due to the circumstance of supply chain all of the vehicles at this location are out of my range. Gordon was very insightful on where I could look and was happy to help me find the right van even if the sale wasn't made by them
Excellent facility for motor homes on Sprinter chassis. Easy to make appointment and wait. Brennan Ruiz is a professional service advisor.
I have been coming to Walter Mercedes for 3 years now. Adam and Brennan have always been efficient, Friendly and highly professional.
Dan Gressman is great. He did a great job of shepherding this transaction.
Everyone is great at Mercedes. Adam Garcia is a phenomenal asset to your company. Great customer service and communication
This was the second time I came to this sprinter service center. Last time I had Brennan Ruiz as my service advisor and he was excellent, so this time around, when I called to make an appointment I requested him again. I really appreciated how prompt he was at returning my call and helping to get my van in for the repair. He explains things in a concise way and treats me with respect and kindness. The service was thorough as usual and the repair I needed was done quickly. Thank you so much!
the staf is very friendly highly recommended ask for david alcantar
Very professional team, glad to be here. Thank you!
Dan is incredible. Honest, patient, kind, and puts his customer and their need’s first. Thanks Dan.
Needed a tire replaced and they took me immediately and got it done. Also did oil change and all the recall updates. Very quick and easy process and they were responsive and communicative throughout.
Brennan Ruiz does an outstanding job getting our fleet of vehicles serviced on a timely basis. This Mercedes shop is better than any others we have taken our fleet to previously. Thank you team!!!
Daniel did an amazing job at answering all of my questions and making me feel comfortable and confident throughout the entire process of purchasing this new vehicle. Thank you so much!!
(Translated by Google) And, best salesman! (Original) Dan, best salesman!
Hand down, bar none, without a shadow of a doubt, we received the most amazing, friendliest, professional customer service from Simon Green when purchasing our Mercedes Benz Sprinter for our small business. He was absolutely knowledgeable in all Sprinter models, made the whole buying experience one of it's kind with ease and giving us various options to consider. We can honestly say it was the best purchasing experience, he understood our small business needs and his great energy really made it an enjoyable process. He's definitely become our go to Mercedes Benz Sprinter salesman and everyone else at ...
Very pro!!! Good thing this guy very comfident and he knows what is talking about ! He wait for me for a week to process evrything !! Thank you so much dor evrything DAVID ALCANTAR !! we have a small business if ever our company got big i will get more for you ! And thank you so much for help and parience , your the best 😎🙏📣
Hand down, bar none, without a shadow of a doubt, we received the most amazing, friendliest, professional customer service from Simon Green when purchasing our Mercedes Benz Sprinter for our small business. He was absolutely knowledgeable in all Sprinter models, made the whole buying experience one of it's kind with ease and giving us various options to consider. We can honestly say it was the best purchasing experience, he understood our small business needs and his great energy really made it an enjoyable process. He's definitely become our go to Mercedes Benz Sprinter salesman and everyone else at ...
David Alcantar is your go to person. Knowledgeable, professional, a pleasure to work with. If you are shopping for a sprinter van be sure to look him up.
EZ always takes care of business!
I had such an amazing customer services experience when i came to get a service light checked out.
Isaid Barragan, the sales manager and Toni Hajj, the finance manager made the process very easy!
Dan Gressmann is such an awesome guy to work with, very personable, excellent customer service! It was such a pleasure to work with Dan. If your in need of a van Dan is the man!!! Thank you for a wonderful experience from beginning to end.
This is our 2nd sprinter and we continue to come back due to the excellent customer service Walter’s Mercedes provides! Dan the man is such a wonderful guy and really takes care of you from beginning to end! No need to look elsewhere ..You won’t be disappointed!!!! Thanks again guys for always taking care of us 😊
David Alcantar was a pleasure to work with, very knowledgeable, patient, quick to return calls and followup. Highly recommend.
Simone Greene did a fantastic job helping me purchase my brand new Mercedes sprinter van! Super smooth process and took care of me every step of the way! I definitely recommend going to Walters Mercedes-Benz! Don’t forget to ask for Simone!
Simone Greene did a fantastic job helping me purchase my brand new Mercedes sprinter van! Super smooth process and took care of me every step of the way! I definitely recommend going to Walters Mercedes-Benz! Don’t forget to ask for Simone!
Simon Green and the sales manager helped me out on getting my ordered van quick and they are very professional and very cool guys
I recently had a big set back with my AC in my Sprinter Van that was out of warranty. Adam Garcia took care of me, and had clear transparent communication throughout the whole process. I’ve been here a few times now for service and can say this is the only place my Mercedes will come to get worked on. Thank you!