Customer Reviews
I saw the car I needed on Walter's website. Was hesitant to drive 60 miles to Irvine from Los Angeles. I wasn't sure if the photos were true. I communicated with Dan Gressman via email. I requested that he take cell phone pictures of the actual car on the lot and send them to me. Dan was amazing! He created a live video of the inside and outside of the car explaining all the features! He did a fabulous job! When I got to the dealership and saw the car, I already felt familiar with it. Dan was pleasant, ...
I saw the car I needed on Walter's website. Was hesitant to drive 60 miles to Irvine from Los Angeles. I wasn't sure if the photos were true. I communicated with Dan Gressman via email. I requested that he take cell phone pictures of the actual car on the lot and send them to me. Dan was amazing! He created a live video of the inside and outside of the car explaining all the features! He did a fabulous job! When I got to the dealership and saw the car, I already felt familiar with it. Dan was pleasant, ...
5 stars service team for everything
Brennan Ruiz is what customer service is all about and I love your new location.
Easy to deal with Very helpful
Awesome people here! Great service! Will buy from here again!
Great service and was completed in a timely manner.
We performed a B service for our Mercedes Sprinter (Bimobil EX366). Adam Garcia received us as soon as we got out and took all the data from our Sprinter to the Mercedes-System, which was a bit more difficult since we have a European vehicle. The service took just over an hour and we were able to wait in the lounge. Except for the defective plastic cover of the handbrake, everything was done to our satisfaction. We would like to thank Adam Garcia and Walter's Mercedes Sprinter for their service and work.
Great experience.. Adam Garcia was my technician advisor, extremely professional, very knowledgeable, and took care of us with less time than I expected. The entire facility is immaculate is very clean.. they provided us with coffee and assorted drinks, and they actually cleaned my RV. AWESOME !
Brennan Ruiz was there and ready to get me into service even though I was early.
Great service! Even greater experience to he able to walk away with my first brand new sprinter. Looking forward to working with Simon again in the future. Thanks for all your help!
Great experience, not pushy but helpful salesman in Gordon Lai who helped our family of 9 secure a Sprinter Van quickly and smoothly. Highly recommended!
Simon, David and Isaid where very helpful with purchasing my sprinter van. Highly recommend these guys!
Just wanted to say thank you to this dealership for their outstanding customer service, specially Simon. I love everything, from start to finish. Honestly, I highly recommend them to anyone interested in purchasing sprinter vans, I think they have other Mercedes models too. Their Prices are fair compared to the beautiful van your getting. Check them out!
Very attentive and thorough, courteous. my vehicle is always on time and his communications are great Brennon Ruiz does an amazing job and cares about getting your vehicle back clean done and without issues. He's a great addition to your dealership.
Dan and his team took such good care of us, gave us the deal we’ve been waiting for!! So grateful!!
The only place to go for all your Sprinter needs. Thanks Isaid!
Eside was amazingly helpful and informative. Thank you!
I wanted to purchase a sprinter and picked walters riverside to work with, Simon Green helped me with the process. I never sat inside a sprinter before and Simon showed me all the features of the Van and made sure I understood all the functions. We made the deal happen and I’m very happy! If you’re looking for a sprinter I would highly recommend Walters riverside and ask for Simon Green!
Great service! Simon Green helped me out and answered all my questions and we got the deal done!
Brennan Ruiz is awesome with good customer service and explained everything to you nice and polite
Great customer service!
Thank you Dan gressman for help me w/ my my work van Mercedes 2023 your are the faster sales person only one hour to do all the process
For many years, I would visit Walter Mercedes in Riverside to inquire about their van prices, but I never took the plunge. However, with the growth of my business, I felt that it was the right time to make this happen. When I arrived at the dealership, I met Simon, who provided extraordinary attention to detail. I asked him about the process of purchasing a van under my company name, and he promptly gave me the form, which we completed in just 10 minutes. Simon called me the next day to inform me that we were approved. On Monday, I returned ...
Dan Gressman was exceptional! Top notch service. He made me feel comfortable and appreciated when purchasing my 2023 brand new sprinter van. I had a pleasant experience as a young purchaser and would highly recommend him for any future purchases. Thanks Dan!
Simon Green gave us a great experience buying our new Mercedes van!
Dan Gressman was amazing! He took his time and didn’t rush us into our decision! He walked the lot with us multiple times until we found the perfect sprinter van! We highly recommend this dealership and Dan!
Simon was amazing, he was on point in all the details, he helped us move forward nice and easy. If you need a cargo van for your business have Simon take care of you. We will be coming back.
This is the second Sprinter purchased from Dan he’s a straight shooter no games had all my documents ready when I walked in to sign will definitely recommend. Thanks Dan will be back soon for number 3!
Good job changing oil, fast service. Will come again !
Thanks to Adam Garcia every time I come in he handles my problems in a very timely manner. I work out of my sprinter so that is important to me. He is efficient. He always knows who I am and what has been done to my sprinter. And he was is friendly. A bonus for me is my sprinter always gets a bath. I would recommend getting service done at Walters and have Adam take care of you!
Brennan Ruiz kept me posted at least twice day on my repairs & when I could pickup my vehicle. His professionalism & being customer focused was a pleasure to work with him.I'd recommend your business to anyone.Brennan is a true asset to your company.
Excellent customer service, highly recommend Simon!
Fast, responsive and helpful assistance in finding the right Sprinter for our family. Great team with Simon, Diana and Tony.
Quick and easy 👍 convenient. It seems as if you are actually putting the customer first. Plus you are 15 minutes from home
Great service Gordon Lai
Adam Garcia and the techs down at Walters Mercedes Benz of Riverside are the best. I consistently drive out from Colorado to have work done on my sprinter and wouldn’t trust it with anybody else. These guys are the best!
Very good salesman Simon is very nice help me to solve all the questions
This is my second van purchase from Walter's Mercedes-Benz of Riverside Sprinter Van Department. Isaid Barragan sales manager along with Tony Hajj in finance are wonderful honest men and always work diligently to take care of their clients. Isaid is always completley upfront and honest writing up and explanation the finance options and the contract! I couldn't be happier with both of my van purchases! They have a lifelong client with me as I will.never go anywhere else because there is no reason too when customer service is this exceptional!!! Grateful, Richard D
Gordon is great! Easy and simple experience. Someone give this guy a raise. Great customer service. Great deal.
My 2006 Dodge Sprinter 2500 needed some attention while on a road trip and Brennan was super helpful and attentive to making sure that my crankshaft position sensor was replaced quickly and correctly. Thanks for great service!
Amazing service all around. From Gordon the sales associate Izzy the sales manager and Toni the finance manager. And the assistant Dayana. Definitely recommend making your sprinter purchase here. Great selection of models to suit your business.
Great customer service everything was explained got me in & out in a timely manner will definitely recommend to friends & family
Gordon Lai is an incredible salesman and was extremely helpful when I purchased my van. Great service and communication. Cheers!
Thank you David it was Professional and fast transaction.
Been coming here since we bought our van from these awesome folks back in 2018! Just hit 60k miles, love our Sprinter and always appreciate Adam Garcia’s honesty towards our van, and what it may need. We travel full time all across the US and the crew here is the best we have encountered!!
Awesome experience thanks to Gordon and Toni
Simon Green is a very good sales consultant. I bought a 2023 Sprinter crew van under his reception. He is very enthusiastic and his service is very meticulous. This is a pleasant car buying experience. I will recommend him to my friends!
What a refreshing car buying experience! No BS dealer additions, no pushy salesmen. I was in and out in 2 hours! Thank you Dan, David and Tony!
I’m impressed with the efficiency and courtesy extended to me during my interaction with this dealership. The updates to the computer system of the vehicle was expected to take about a day but was completed within five hours. I definitely look forward to working with you in the future.
Great service. Dan Gressman is very transparent and honest about the pricing tries to help as much as possible.
Had a great experience at the sprinter service center. Adam Garcia was super helpful and informative on the recall being performed and remained in constant communication with me to let me know how the repair was going and what to expect. The repair was performed in a timely manner and exceeded my expectations.
Dan was great. Really helpful
This has been my best new car/truck purchase I've made. I was looking for a Metris van and there is no stock available, my local dealer brushed me off so I did a search and found Walters Sprinter of Riverside. I gave them a call that was answered by Gordon Lai, we chatted about no inventory available but he expected 2 in approx. 4 to 6 weeks, sent me the info on both and said if I would like one I could put a deposit down to hold one for me. He also mentioned that they can't be tracked on ...
Simon Green was super helpful with the purchase of my new sprinter. He was quick to respond with my weekly questions as to what the van's ETA was. Would definitely do business with him again.
Simon and the whole staff were great!!!! The process was very easy and the customer service was great!!! We definitely recommend purchasing a sprinter here!!
Amazing dealership!!!! Talk to toni hajj! He will make things extremely easy and get you out the door in a fast and simple manner with your new car with a smile on your face Next car I’m buying I will definitely come back here!!!
Brennan Ruiz was wonderful to work with! He was friendly and professional, and the work was completed ahead of schedule. The location was clean and comfortable. We took the van in to be serviced, due to a safety recall notice that was received, and not only was that issue taken care of, but Brennan went above and beyond and washed the van for us, too! We will definitely return to Walter's Mercedes-Benz for future service needs!
They scheduled a Saturday appointment for me on short notice. The dealership is clean and very accommodating. I received excellent service and was on my way in reasonably short time. The service advisor was knowledgeable and polite at all times. I purchased the vehicle here and I have no reservations about recommending them for the the purchase or maintenance of a Mercedes Benz. Best Regards Bill S.
The timely Service and professional attitude of Adam Garcia was excellent. We will continue to use Walters Mercedes Benz Sprinter of Riverside.
Service advisor Adam Garcia took good care of me. "Free" carwash is an added bonus.
Gordon with Walter’s Sprinter has been great!! I gave him a list of the features that I was looking for and he was able to get it ordered and secured for me. Thank you much, Gordon!
Brennan always provides me with great service. He makes the drop off and pick up process very efficient. I always recommend Brennan and Walter's Sprinter to my friends with Sprinters and they are all very satisfied.
David Alcantar was extremely helpful when my husband was looking for his Mercedes Metris, that we ultimately purchased. The buying process was extremely pleasant and we would highly recommend David and his team if you are looking for a Mercedes Van. Thanks David!
Easy transaction! Dan Gressmann was very responsive with pricing and videos of units available.
Brennan Ruiz was great at his job with customer service
As always, the service at Walthers was great. Easy to make the appointment to fit my schedule. Got to my van right away & kept me informed the whole time. What I think is really great are the video feedbacks from the service tech as to what’s going on and what they may have found. Brennan Ruiz was my service advisor and he took care of everything and made sure I was taken care of.
Brenna provides great service as always , great facility will recommend for service to friends to visit with Brennan
Brennan Ruiz in the Walter's Sprinter Service Center acted professionally & was highly effective in helping with the needs of my Sprinter 3500. Thanks again!
David was Great to do business with & made our transaction easy.
Always a good experience at Walter’s and working with Adam Garcia in Sprinter service
Excellent service,Friendly service and dealership was very clean😊 Nothing bad to say a big thumb us!
Brennan Ruiz is always courteous and professional when I arrive for service work, on my 2008 Freightliner Sprinter. He is very knowledgeable of his product/model line and answers my questions and concerns. Thank-you!
Adam Garcia is always super helpful and prompt when when it comes to maintenance and repair of our fleet vehicles. We appreciate his partnership, communication and commitment to providing the highest level of service. Thank you Adam!
My husband Recently took his Sprinter Van to Walter's Mercedes-Benz sprinter of Riverside. He dealt with service advisor "Brennan Ruiz" Brennan was very professional, honest, and knowledgeable. We would highly recommend him, and look forward to working with him again in the future if needed. Thank you!
Adam Garcia never fails to impress me every time i bring my van in for service, They get the van done quick, prices are fair and reasonable and service is always top notch. I highly recommend this van center, call Adam, he provides 5 star service!
Needed my 2020 4WD Sprinter serviced for 2 recalls and needed to address SOS light and driver airbag lights as well as routine service. Front desk was extremely knowledgable about duration and procedure to install, service, and fix errors. They even gave a free carwash! Hope to have all my van services here whenever i am based on SoCal.
Sprinter roof Air Conditioning unit
Adam Garcia was an excellent advisor!
Outstanding supporting services and my lucky day is when Brennan Ruiz is my service provider!!! Love that guy quick efficiency and it’s consistent!!! I feel confident when I’m driving out after my van is serviced, that’s a blessing to me because I work for myself an my van is like my office!!! Thanks as always to Brennan Ruiz
Gordon Lai is very nice and having a good patient, thanks very much
They always do the best I can to make sure you get your vehicle on time and clean
Very professional , quick, and took care of my service needs. Prices are fair as well.
Thanks to Joe O'Brien I was able to acquire the exact vehicle I wanted even though he was still in pain from his surgery. There is now almost 10,000 miles on the vehicle and I think was still worth the effort to obtain it. Thanks Joe.
Adam Garcia is a familiar face at Walter’s Sprinter. With familiarity, I can expect a high level of customer service. Thanks.
Very fast turn around, which is important in my line of work. Thank you Walter's Mercedes! Thank you Brennan!
First time visiting this dealer, and speaking with David Alcantar. Could not have asked for a better experience with our purchase. The moment I walked in, met with David, went over numbers, and instantly made a deal on a great unit! Would highly recommend Walter's Mercedes, but also to speak with Mr. Alcantar if anyone is looking to buy a Mercedes- Benz product! - Luis O.
Dan Gressman helped us and our family pick out a sprinter van and answered any questions we had! Would recommend Dan for his friendly personality and his speed for getting things done for us in a timely manner.
Absolutely pleasant experience. This was our third time buying a Sprinter, but the first time at this dealership, and the service and speediness of the transaction was excellent. Dan helped us and he’s been a dream to work with! All of our commercial vehicles will be purchased at this location from here on out - even if we have to drive an hour from our home. Thank you guys again.
Hello my name is Janet and this is the best experience I have ever had! This was my first time buying a brand new car and I was intimidated by David talk to me about the Safety of the car, ergonomics and technology. I was almost in a fatal accident so safety was my main priority. And I am so happy
Isaid, Simon, Toni and the whole team made it easy and straightforward to come in from out of town and pick up a sweet van without a hitch. They all care to give you the best service and I would happily recommend Walter's Mercedes-Benz Sprinter for purchase or service to anyone!
Good service. Simon was very helpful
Good environment of rest area and show room. Brennan Ruiz are polite and professional. Will be back for next service.
This service center has always provided prompt, professional and excellent service for my Sprinter. In fact, I drive nearly 100 miles to have their service instead of staying local.
Recently purchased a beautiful sprinter van, this dealership's personnel is really professional and helpful. Special thanks to Mr. Gordon Mr. Simon and Mr. Tony