Customer Reviews

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Google Jun 28, 2022

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Google Jun 28, 2022

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Google Jun 28, 2022

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Google Jun 25, 2022

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Google Jun 23, 2022

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Google Jun 22, 2022

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Google Jun 17, 2022

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Google Jun 14, 2022

Best place to customize your dreams! Sprinter is best vehicle for large size family! Love the way they respect and deal with their clients! Simon is best!

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DealerRater Jun 13, 2022

Simon is best sales person! Love their service and love my new sprinter van for my family

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Google Jun 12, 2022

The customer service at this Walter's Mercedes is fantastic! Adam Garcia has helped us over the years and he is incredibly knowledgable and I appreciate his professionalism.

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DealerRater Jun 12, 2022

Very friendly and good customer service and very attentive staff would recommended to other customers

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Google Jun 9, 2022

Amazing people work at Warner's!! Prompt, professional service at every turn. I would have liked an informative phone call updating the status of my van, but later understood that the service department was short of staff at the time. I remain very impressed with Walter's.

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Google Jun 6, 2022

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Google Jun 6, 2022

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DealerRater Jun 6, 2022

David was so helpful and friendly he done very good job l am so happy for the attention he done for me

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Google Jun 4, 2022

The best vehicle buying experience of my life! Simon Green was very patient and I never at any time felt like I was being pressured to do anything. He just seemed to feel that if he could be of service, and provide all the information we needed, that we would make our own decision. Anybody looking for a Sprinter van should buy it from Walters, and ask for Simon to help!

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DealerRater Jun 4, 2022

This is the best dealership we have ever purchased a vehicle from, from the first contact all the way until the deal was closed. The management and sales staff were willing to earn our business, and went way above the standard of excellence. We highly recommend that anybody looking for a Sprinter van buy it from Walters, they are the best in the business. We appreciated the "no pressure" style, the up-front information concerning the deal before we even visited the lot, patience of our sales person, Simon Green, the extra training Simon offered after the purchase, and ...

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Google Jun 3, 2022

Great customer service from the moment we stepped onto the lot to the moment we got our new Sprinter. Simon and Isaid went above and beyond to make our deal possible. Would highly recommend these gentlemen as your sales representatives. Thank you guys!

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DealerRater Jun 1, 2022

Great customer service! Simon and Isaid did everything to give us a great deal and were able to come to terms quick!

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DealerRater May 28, 2022

Simon Green was a very pleasant salesman, no pressure,like other dealerships can be! Love my new Sprinter!

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Google May 24, 2022

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Google May 24, 2022

I live in Valencia, CA. I had been going to Mercedes Benz of Valencia for issues I was having with my Sprinter. I had the worst experience there as there was poor communication between me and an advisor named Jazmin. This was not beginning of my troubles. After multiple visits, they could not diagnose the issues with my vehicle. I was at my wits end. A friend told me that Walter’s MB Sprinters of Riverside had the best service. I was very reluctant to go there since it would have been a 1.5 hr drive there. But I was so ...

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Google May 24, 2022

Adam Garcia was my service advisor and he was extremely helpful in answering all my questions and reassuring me. I have nothing but praise for Adam to the point that I only look for him when I'm dealing with any car issues/trouble. Highly recommend.

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Google May 24, 2022

Always great customer service! Always willing to help out anyway that he can! Should be the service manager!

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Google May 15, 2022

After buying Sprinters vans for the last 17 years all across the country I have finally found a saleman that really sets a stand for great customer service. His knowledge of the Sprinter line is unsurpassed. His willingness to accommodate my requests was a welcomed tribute. Joe O'Brien is what a saleman should be. Walter’s Mercedes-Benz Sprinter of Riverside is fortunate to have a such a dedicated team member on there staff. Thank you Joe I look forward to our next transaction. Bob Sorrentino, iTransport4u

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Google May 6, 2022

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DealerRater May 6, 2022

I worked with Gordon and David and they were both helpful. Gordon helped to set up the deal before I ever arrived at the dealership. David was easy to work with on the day that I picked up the vehicle.

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Google May 4, 2022

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Google May 4, 2022

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DealerRater May 3, 2022

Very good people, a very helpful and very good dealership in Riverside. Thank you for your help in purchasing the Metris Mercedes Van.

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DealerRater May 3, 2022

David Alcantar was beyond helpful and wonderful to do business with. He helped our company get a new van just in time for our business. He was always available when needed and made the experience easy! Thank you!

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Google May 2, 2022

Purchased 2 vehicles from Walters Mercedes. Entire transaction was smooth from start to finish. Gordon was able to prepare all paperwork, approved the financing and delivered 2 vans from Riverside to San Diego with in a day a half. Highly recommended for commercial vans purchase. Thank You Gordon. Vadim Atlas HVAC, Inc

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DealerRater Apr 27, 2022

Joe O'Brien was great to work with, he helped us to purchase a new van and was helpful throughout the entire process.

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DealerRater Apr 24, 2022

Mercedes benz sprinter. Its an amazing dealership have an excellent costumer service and big inventory of sprinter. I love this dealership. I recommend to looking for Simon Green. Excellent costumer service.

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DealerRater Apr 22, 2022

Pleasure to deal and great staff. Would highly recommend this dealership to friends and business associates.

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DealerRater Apr 22, 2022

I’ve been spot treating my Sprinter all over the country for a few years and Walter’s was the first time I felt confident in my repairs, and the team was incredibly kind and helpful in the entire process of replacing my engine!

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Google Apr 21, 2022

Brennan Ruiz and team went above and beyond to help me get our van smogged after the computer was reset due to the Mercedes recall. They kept me informed all thru out the work After it was fixed the pickup could not have been better. I said I would be there at 7:00 and my van was waiting in the drive thru and paperwork and keys were all ready. I was in and out in less than 1 minute.

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Google Apr 19, 2022

If you’re planning to purchase a new work vehicle do not hesitate to call Joe O’Brien, he will do everything humanly possible to get you the best deal, Thanks again Joe for adding another sprinter to our fleet.

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Google Apr 19, 2022

Professional and honest

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Google Apr 8, 2022

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DealerRater Mar 30, 2022

The best Deals and service money can buy. It’s a no Haggle and win-win easy process. You are never disappointed or sorry with the selection of cars to chose from in a wide variety of colors, styles and models. The place is near clean and stocked with all things Mercedes Benz, coffee and water with snacks to help you while you wait! Professional and courteous salesmen and staff who do not disappoint! Will Always come here to make a Deal here. This is my second time purchasing and I will purchase again !!!

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Google Mar 29, 2022

It was a pleasure to do business with Joe O'Brien at Walters Mercedes Benz. His guidance on every step of the process was a immensely helpful . It is not easy to get last three Sprinters in market with that fast & right price. Thank you again JOE!

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Google Mar 29, 2022

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DealerRater Mar 25, 2022

Just wanted to give a huge shout out and thank you to Brennan Ruiz who helped me at Walter’s Mercedes-Benz Sprinter. Brennan demonstrated the highest level of courtesy and customer service when I had my Sprinter serviced. He ensured the pace was timely, service was complete after reviewing safety concerns and went above and beyond normal service in providing an item I was prepared to pay for at no cost as it benefited both parties ( where others would have certainly not have offered ). I look forward to hopefully doing business with Brennan again, offer him my thanks as a ...

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Google Mar 23, 2022

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Google Mar 22, 2022

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DealerRater Mar 21, 2022

Gordon was fantastic to work with, We ordered our Van and because of Covid it took a lot longer to get than expected, Gordon kept us up to date as much as he could during this process and made us feel much more comfortable. When the Van arrived he was very thorough about showing us everything the van had to offer, and made sure that we understood everything.

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DealerRater Mar 19, 2022

Isaid Barragán made the buying process so easy. We are so thankful for all of his help!

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DealerRater Mar 10, 2022

Came in to fix a recall and check my brakes. Recall was taken care of quickly and got new front pads and rotors. In and hour in 2.5 hours. Good experience this visit.

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Google Mar 8, 2022

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Google Mar 7, 2022

It was good experience with Joe Obrien through the process of getting the van. When I first got there to the dealer, Joe walked out to parking lot and shake my hand, introducing himself with a warm welcome; and I knew I will get the van from him…he answers all my questions With patient and calmly voice. Of course, there was a little confusing, but Joe Obrien was always try his best to help. Thank you Joe, Van

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Google Mar 2, 2022

Joe made the purchase such a smooth experience.

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Google Mar 2, 2022

The new Van center is Amazing! Great, friendly and timely service, Brennan is awesome.

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Google Mar 1, 2022

Me gusta el respeto y el trato q recivi de Walter mercedes benz en Riverside...gracias x tomar su tiempo para mi

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DealerRater Feb 9, 2022

I was told to drive 2 hours from my house to buy a van from this dealership...and now I know why. The Sales Manager, Isaid Barragan was so helpful and communicative on the progress of my van while it was being built. This is the level of customer service that is hard to find, unless you drive 2 hours away and it was worth it! Thank you again.

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Google Feb 8, 2022

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Google Feb 8, 2022

Joe and his team were fantastic! They gave us a great deal on a 2021 MBZ 4500 Sprinter van and helped answer all our questions along the way. Joe guided us through every step of the process. On top of that, the process was seamless, efficient, and quick. So we were out of the dealership with a new luxury Sprinter van within no time.

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DealerRater Feb 8, 2022

The service was amazing. They were so kind and helpful. It was a really nice experience.

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DealerRater Feb 8, 2022

Joe and his team were fantastic! They gave us a great deal on a 2021 MBZ 4500 Sprinter van and helped answer all our questions along the way. Joe guided us through every step of the process. On top of that, the process was seamless, efficient, and quick. So we were out of the dealership with a new luxury Sprinter van within no time.

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DealerRater Feb 4, 2022

Marvelous building and atmosphere. Comfortable setting with excellent employees in service and sales departments. I highly recommend Walter's Sprinter of Riverside.

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Google Feb 3, 2022

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Google Feb 2, 2022

Brennan Ruiz is an excellent service advisor. Keep your eye on Brennan he will go far. Sincerely yours Mario C. & MARTHA P. THANKS AGAIN.

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Google Feb 2, 2022

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Google Jan 31, 2022

Had a great experience with Brennan!

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Google Jan 31, 2022

Joe O'Brien at this dealership was fantastic! I was concerned about getting my van in 2021 due to the pandemic and computer chip shortage. I shopped around and many Mercedes dealers in southern California were either not helpful or repeatedly got my custom order incorrect. I checked out Mercedes Sprinter of Riverside even though it was further from where I lived. Joe O'Brien proved to be an honest and trustworthy salesman. He answered all of my repeated questions to the best of his ability and helped me get the sprinter van I was dreaming of in a timely manner ...

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DealerRater Jan 31, 2022

Joe O'Brien at this dealership was fantastic! I was concerned about getting my van in 2021 due to the pandemic and computer chip shortage. I shopped around and many Mercedes dealers in southern California were either not helpful or repeatedly got my custom order incorrect. I checked out Mercedes Sprinter of Riverside even though it was further from where I lived. Joe O'Brien proved to be an honest and trustworthy salesman. He answered all of my repeated questions to the best of his ability and helped me get the sprinter van I was dreaming of in a timely manner ...

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Google Jan 28, 2022

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Google Jan 17, 2022

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Google Jan 8, 2022

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Google Jan 5, 2022

Thanks to David Alcantar for your service and help , very professional service .

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Google Jan 2, 2022

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Google Dec 31, 2021

Sprinter vans have been hard to get during this Covid environment but Isaid has done his absolute best to keep us informed and up to date on the delivery of our van. He has been truthful and professional throughout the whole process. When the time came to complete the purchase, Isaid was very thorough , knowledgeable and efficient! The process and customer service were top notch. We would wholeheartedly recommend working with Isaid Baragan if you are in the market for a Sprinter.

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Google Dec 28, 2021

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Google Dec 24, 2021

Transactions went easy. Joe O'brien was very helpful. Hope to do more business in the future with him.

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Google Dec 22, 2021

Love the place

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Google Dec 21, 2021

Simon Green and the whole staff was very helpful . They gave plenty info and they were helpful throughout the whole process

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Google Dec 21, 2021

I would have to say working with Gordon Lai to purchase our 2021 sprinter was one of the easiest transactions ever! A while back we stopped in at Walter’s just to look-Gordon came out and was awesome! He spent time with us answering questions and printed out some info for us to take home to figure out exactly what we wanted in a Sprinter. Fast forward to last week-Gordon had one coming in, we spoke over the phone and through email-totally easy! Gordon was incredible throughout the entire process! Drove up to Riverside on Saturday and our can was all ...

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DealerRater Dec 20, 2021

My experience.....very efficient , fast and great service. Joe O'brien a very good representative mostly friendly, did get a magnificent service. Thank you Joe, will keep in touch for a long business relationship.

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Google Dec 20, 2021

Awesome service, friendly and quick

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DealerRater Dec 18, 2021

Great customer service very knowledgeable and professional would highly recommend David A and the whole team at Mercedes Benz Sprinter Of Riverside.

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DealerRater Dec 17, 2021

Fast, efficient, and very friendly service! Thank you Joe and Tony for taking care of us!

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Google Dec 17, 2021

I worked with Brennan Ruiz to complete two separate recall campaigns for my Sprinter based motor home. He was very cordial and easy to talk to. The work was completed well within the estimated time frame. He offered some advice on when to expect to need new tires and what I should do in preparation for that (not needed for another 5000 miles). Very nice spacious new facility. I’ll come back here for all my Sprinter needs.

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Google Dec 15, 2021

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Google Dec 14, 2021

Mr Green went above and beyond for me to become part of the Mercedes sprinter family thank you for your customer service much appreciated and well respected salesman thank you again.

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Google Dec 12, 2021

After searching not just within california but around the country and not being satisfied as the owner of a rapidly growing business a friend referred me to Walter’s. Just off the initial meeting when I walked in put my mind at ease. My salesman David Alcantar (and the rest of the team Tony, EZ) allowed me to acquire the exact vehicle I was searching for and provided options no one else even suggested was possible. After the first experience went so well I returned a week later to order a second one as I felt that confident I was ...

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Google Dec 10, 2021

Brennen in the service dept. was great to work with, he even called me when he was on his lunch break, thank you!

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Google Dec 3, 2021

This by far was the most pleasant service experience I have EVER had. Brennan was more than helpful, not to mention knowledgeable. Gave me a quick run down on what needed to be done and did a recall that I had no idea about. Was a pleasure having him as my sales person. Looking forward to coming back.

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Google Dec 2, 2021

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DealerRater Dec 1, 2021

Had been a while since getting my van service but as always everything was quick and efficient. The new building is amazing and am always happy to come back and see Adam.

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Google Nov 30, 2021

Overall great experience! Brought my van in and was helped by Brennan. He walked me through everything and let me know what to expect. It was simple and clear from start to finish. Highly recommend.

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DealerRater Nov 30, 2021

The best experience I’ve had in a dealership. Everyone is so friendly and helpful. Adam Garcia provided amazing service! Thank you Adam, looking forward to having my service done by him again!

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Google Nov 29, 2021

I recently purchased a 2021 Mercedes Sprinter Crew Van and Joe O'brien was awesome from start to finish. He answered all of my questions and believe me I had a lot of them. Would definitely recommend Walter's Mercedes.

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Google Nov 24, 2021

Brennan Ruiz was my service advisor. My RV (Sprinter chassis) was received quickly and professionally. Brennan was quite knowledgeable of the ABS warning light issue. The work was subsequently completed ahead of the estimated date and the problem was resolved. Excellent service.

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Google Nov 23, 2021

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Google Nov 22, 2021

Simon did a wonderful job at assisting us on finding the sprinter we wanted. Very professional and answered all of our questions. He responded very quickly when we needed info on our van. Thank you for making our experience with Mercedes of Riverside pleasant Simon!

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Google Nov 21, 2021

Talk about stress free purchase Walter Mercedes Benz is where it’s at ! The team at Walter Mercedes Benz was professional and really streamlined the buy process. Joe O’Brien was my salesman he went above and beyond !!! Sent me videos of the sprinter I was interested in was quick to respond to any questions .He even delivered the van to me . Such a smooth and clean process. Thank you all at Walters Mercedes Benz will definitely be purchasing from them again !

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DealerRater Nov 21, 2021

Simon at Mercedes of Riverside did a wonderful job on helping us find the sprinter we needed for our business. I recommend Simon as a representative. Very professional and great customer service.

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Google Nov 19, 2021

Great customer service!!! Simon Green did the impossible to help me qualify for my new van, this new van will help me to reach my business goals, thanks again simon Green for your help and for the great customer service.

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DealerRater Nov 19, 2021

Great customer service by Simon Green, My Family and I are very thankful for the help Simon provided to help us in the qualification process, Simon is very communicative and very profesional on what he does, thanks again Simon, keep up the good work!!!

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Google Nov 16, 2021


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