Customer Reviews
Thanks to David Alcantar for your service and help , very professional service .
Sprinter vans have been hard to get during this Covid environment but Isaid has done his absolute best to keep us informed and up to date on the delivery of our van. He has been truthful and professional throughout the whole process. When the time came to complete the purchase, Isaid was very thorough , knowledgeable and efficient! The process and customer service were top notch. We would wholeheartedly recommend working with Isaid Baragan if you are in the market for a Sprinter.
Transactions went easy. Joe O'brien was very helpful. Hope to do more business in the future with him.
Love the place
Simon Green and the whole staff was very helpful . They gave plenty info and they were helpful throughout the whole process
I would have to say working with Gordon Lai to purchase our 2021 sprinter was one of the easiest transactions ever! A while back we stopped in at Walter’s just to look-Gordon came out and was awesome! He spent time with us answering questions and printed out some info for us to take home to figure out exactly what we wanted in a Sprinter. Fast forward to last week-Gordon had one coming in, we spoke over the phone and through email-totally easy! Gordon was incredible throughout the entire process! Drove up to Riverside on Saturday and our can was all ...
My experience.....very efficient , fast and great service. Joe O'brien a very good representative mostly friendly, did get a magnificent service. Thank you Joe, will keep in touch for a long business relationship.
Awesome service, friendly and quick
Great customer service very knowledgeable and professional would highly recommend David A and the whole team at Mercedes Benz Sprinter Of Riverside.
Fast, efficient, and very friendly service! Thank you Joe and Tony for taking care of us!
I worked with Brennan Ruiz to complete two separate recall campaigns for my Sprinter based motor home. He was very cordial and easy to talk to. The work was completed well within the estimated time frame. He offered some advice on when to expect to need new tires and what I should do in preparation for that (not needed for another 5000 miles). Very nice spacious new facility. I’ll come back here for all my Sprinter needs.
Mr Green went above and beyond for me to become part of the Mercedes sprinter family thank you for your customer service much appreciated and well respected salesman thank you again.
After searching not just within california but around the country and not being satisfied as the owner of a rapidly growing business a friend referred me to Walter’s. Just off the initial meeting when I walked in put my mind at ease. My salesman David Alcantar (and the rest of the team Tony, EZ) allowed me to acquire the exact vehicle I was searching for and provided options no one else even suggested was possible. After the first experience went so well I returned a week later to order a second one as I felt that confident I was ...
Brennen in the service dept. was great to work with, he even called me when he was on his lunch break, thank you!
This by far was the most pleasant service experience I have EVER had. Brennan was more than helpful, not to mention knowledgeable. Gave me a quick run down on what needed to be done and did a recall that I had no idea about. Was a pleasure having him as my sales person. Looking forward to coming back.
Had been a while since getting my van service but as always everything was quick and efficient. The new building is amazing and am always happy to come back and see Adam.
Overall great experience! Brought my van in and was helped by Brennan. He walked me through everything and let me know what to expect. It was simple and clear from start to finish. Highly recommend.
The best experience I’ve had in a dealership. Everyone is so friendly and helpful. Adam Garcia provided amazing service! Thank you Adam, looking forward to having my service done by him again!
I recently purchased a 2021 Mercedes Sprinter Crew Van and Joe O'brien was awesome from start to finish. He answered all of my questions and believe me I had a lot of them. Would definitely recommend Walter's Mercedes.
Brennan Ruiz was my service advisor. My RV (Sprinter chassis) was received quickly and professionally. Brennan was quite knowledgeable of the ABS warning light issue. The work was subsequently completed ahead of the estimated date and the problem was resolved. Excellent service.
Simon did a wonderful job at assisting us on finding the sprinter we wanted. Very professional and answered all of our questions. He responded very quickly when we needed info on our van. Thank you for making our experience with Mercedes of Riverside pleasant Simon!
Talk about stress free purchase Walter Mercedes Benz is where it’s at ! The team at Walter Mercedes Benz was professional and really streamlined the buy process. Joe O’Brien was my salesman he went above and beyond !!! Sent me videos of the sprinter I was interested in was quick to respond to any questions .He even delivered the van to me . Such a smooth and clean process. Thank you all at Walters Mercedes Benz will definitely be purchasing from them again !
Simon at Mercedes of Riverside did a wonderful job on helping us find the sprinter we needed for our business. I recommend Simon as a representative. Very professional and great customer service.
Great customer service!!! Simon Green did the impossible to help me qualify for my new van, this new van will help me to reach my business goals, thanks again simon Green for your help and for the great customer service.
Great customer service by Simon Green, My Family and I are very thankful for the help Simon provided to help us in the qualification process, Simon is very communicative and very profesional on what he does, thanks again Simon, keep up the good work!!!
Simon with Walters Mercedes was very effective in his follow through from Start to Finish. And he delivered the vehicle, which saved a lot of time. Looking forward to working with them in the future.
Very communicative, walked me through repair items that needed to be taken care of on my van. Van came out great and even go a much needed wash. Thank you Brennan for your clear communication.
Riverside Walters Mercedes is hands down the best place to get a vehicle. The customer service I received from Joe O’Brien and Isaid Barragan was amazing, I’ve never experienced something like this at any dealer when buying a new vehicle. It’s always a grind and hassle, but not here. The paperwork to getting the keys was the fastest I’ve ever experienced as well. I lost my leg in a bad motorcycle accident and this new vehicle will help my day to day activities. Can’t say enough about these guy buy securing this vehicle and most ...
I got my Mercedes sprinter van at Walters Mercedes in Riverside My sales person was Joe OB he was excellent made it all about me my experience was fantastic ….I also got to meet lsaid Barragan the sales Manager that was very pleasant to deal with!
My experience has been awesome everytime! Brenna Ruiz has been very helpful and pleasant with all my service needs. Always respond quickly when ever I text him
Got me in early and out and back to work appreciate it
Brennen Ruiz did a great job
Gordon and the team at Walter's Sprinter in Riverside are always very helpful with servicing and new van purchases. Thanks guys!
David Alcantar, Isaid Barragan, and Sean Davisson all kept their word and got me one of the best vehicles in one of the hardest markets. These men are exemplary people and Mercedies should be proud to have them. I will be coming back for all future Mercedies purchases for my business. If you’re a prospective sprinter buyer, don’t go anywhere else. Special shout out to David who stuck with me from the initial inquiry to final sale and fielded all of my amateur questions.
Just had a great experience with my Metris service. Easy in, easy out. Very helpful customer service and very efficient. See you in a year!
David at Walter's Mercedes was great thru the process of purchasing and delivering our sprinter van. He kept us updated with the expected delivery date and once arrived arranged an easy delivery time for our van. Great group to work with!
I'm very happy with the service that David Alcantar is giving me at Walter Mercedez Benz Riverside, he is very helpful and trusted guy, I came back already here a few times to buy from this guys because of their wonderful service
Gordon Lai worked with us for more than a month trying to find the perfect van for us. I was so desesperarte because the micro-ship shortage and Covid-19 thing was really difficult to find an extended cargo with high roof. Was like a miracle when he, one day sent me a video with our dreaming van. I’m so grateful with Gordon because he never give up and always kept me informed. And Tony at Finance was really nice with us he take the time to explain us everything about the Mercedes coverage was really friendly and so professional. They ...
Outstanding service, great customer service by Brennan Ruiz.
If it wasn't for them I may have been in a serious accident because no one could seem to find a problem with my sprinter. The professional that follow-ups are great their service is wonderful and I trust Andy Garcia our service person.
My RV was in for a recall on the ESP and while there I had an oil change done as well as oil filter and fuel filter. Brennan Ruiz, the Sprinter Advisor gave me an estimated time it would take and he was spot on when it was ready. This is top notch service.
Brennan Ruiz, He is as good as his word! and his word is good! Brennan is my guy in a pinch. He was extremely helpful with setting up the appropriate services for my Sprinter. No over selling, which is a great selling point for me. And in typical fashion...I threw him a curve ball after I dropped off my Sprinter by cutting short the appointment time :(, Mr. Ruiz didn't hesitate to jump thru the proverbial hoops and got the Sprinter done. He organized for a drop off and pick outside off their courtesy zone. Walter's MB-Sprinter locations ...
Knowledgeable and friendly staff. Simon Green helped me choose and recommended usefull options. Very happy with all the staff and A+ rated service.
Amazing buying experience. These guys know Sprinters and how to get you exactly what you want. From Sales to Finance to Service, Walter's is the best in the business.
David and Isaid are the best in the business. They make buying a painless and enjoyable experience.
The people at Walter's Sprinter are the best in the industry! From Sales to Management to Finance, it's all first class!
David Alcantar has done a great job of communicating throughout the process of purchasing of my van. He even went out of his way to send me a personal video/tour of the vehicle, which was a nice touch. I highly recommend working with David.
I needed a new Sprinter for my business. They are impossible to find right now…well not impossible for Andrew Wagner at Walter’s. Andrew had the exact configuration I wanted within a few hours. He made the process streamlined and easy. By the time I showed up at the dealer I signed and was out in 20min. I couldn’t be happier. I’ll be calling Andrew when I need the next one.
David Alcantar provided me With the best experience I’ve ever had buying a vehicle. He was kind, knowledgeable and accommodating. His service has ensured that I will only go to Walter’s for my future vehicle purchases. Thank you David!
My buying experience with the team at Walters MB of Riverside was nothing short of EXCEPTIONAL! From the first phone call and meeting with Joe O`Brian right through the delivery of my Sprinter Crew van was amazing... Joe was very accommodating, helpful and professional during the entire experience, quick to respond to text and emails. EZ was helpful and full of ideas for my new sprinter buildout, even showing me around his which happened to be on premises... and Tony from finance... what an absolute please to deal with. The whole process was easy and very low stress. My ...
I always work with Brennen Ruiz at the Riverside Auto center as he txt’s me promptly and takes care of what we need ie rats had chewed to inoperability our engine. Brennen got right on the repair. He sent 2 photos of the mess under the hood that included my license plate to identify. He also got me 6 new tires from his advice but I didnt feel he was pushy. Just recently he swiftly got a recall done and even had our car washed. He’s the best, I trust him
I can’t say enough about how great Walters was to work with, especially my rep, Davis Alcantar. He helped me find a 4x4 sprinter exactly as I wanted, when they were/are unicorns. He also put up with my constant requests for updates all along the process. The deal we made was the deal I got. No funny business. It was the easiest car I’ve ever purchased.
Really Fast and Pain Free service… Mr. Green was Outstanding!!! Everything we requested was done in a flash.. OUTSTANDING!!!
This place was great. They had a few sprinters in stock. I went in at 9am (open) and was out of there by 11pm driving away in my new sprinter 170. They expedited the car buying process and sold it for msrp. Very respectable and clean place. Very good finance team and I would absolutely buy from them again.
Very pleased with service.
Simon provided excellent service. They were very accommodating and helpful. The original car we went to see did not work out but they found us something better and we absolutely love it! We have a large family and I was there for a while with 2 of our kids and they took great care of us! From the financing department to the sales to the manager everyone there is very friendly and helpful!
Joe O’Brien made buying a sprinter van wonderful he answered all my questions & was always keeping in touch with me. Thank you Joe for making it easy. I’m definitely going to recommend him to anyone looking to buy. Thank you Joe for being very helpful.
Joe O'Brien was a true gentleman to work with. Honest and fare for sure but went above and beyond to get us our van. Walters as a whole were a pleasure to work with. I highly recommend going through Joe to find a new Sprinter as I doubt there is another dealer near LA with as much knowledge and experience for all options. I may have dreaded the drive from West LA but that for sure disappeared driving back.
Selvin Pineda was extremely friendly and helpful throughout the day and was a pleasure to work with. We are extremely happy with our purchase. The process was great and working with Selvin made the day go smooth!
Gordon Lai was a great salesman! My dad is more than happy with the deal that he got on his new Sprinter Passenger van. He appreciated Gordon’s patience and consistent follow-ups to ensure the best possible experience at Walter’s Mercedes nez of Riverside.
We had such a great experience with Walters and with our sales associate, Gordon Lai. It was by far the easiest vehicle purchase we have ever made, none of the usual hassle that goes along with car buying ususally. We purchased a Sprinter van from them and most other dealers were charging 5,000-10,000 over MSRP because of the high demand and short supply but Walters did not. We are so impressed with how they do business...we will buy there again and again. Thanks Gordon and Walters...we will be back 😉
I brought in my 2016 Mercedes Roadtrek for service. The customer service was excellent and the service was thorough and efficient. I’m very pleased with the overall professionalism of this Sprinter Mercedes Center in Riverside.
Thank you, Gordon Lai, for doing such a great job in helping us order and purchase our 170 Sprinter 4x4! The process was lengthy due to production challenges but Gordon’s timely communication and attention to detail from beginning to end helped us manage expectations and plan accordingly. We really appreciate Gordon’s expert care and attention! A big Thank You to Gordon and the whole Walter’s team. Jennifer and James
We Keep coming back to Gordon at Walters Mercedes he’s the consummate professional- very friendly and prompt to respond to any requests. Gordon Lai is a great salesman and we highly recommend him to friends.
We brought our Sprinter Van Motor Home for 1 safety recall notice, and Brennan told us there was another for which they had the parts and the time. Our wait time was increased by 2 hours for this but well worth the time. The customer waiting area and restrooms were very clean and well stocked with snacks and drinks. The desk areas for use had adequate charging capacity for multiple devices. We were offered transportation to and from a restaurant as we were there through lunch time. When we returned our vehicle was ready and clean. Check out was easy. Brennan also ...
Gordon is a true professional. He was always patient and helpful in answering my questions about why the van delivery was delayed.The van was delayed because computer chips were unavailable to the auto industry.
My Sprinter Advisor, Brennan Ruiz executed on point with every detail on what I needed done to my Sprinter 3500 Class C RV. Thanks for the outstanding service Brennan!
Joe Obrien has the best customer service I have experience from any dealership. He was very informative on the vehicle that I was buying and always answered all my question. His customer service is top notch. thank you Joe for all your help in making my dream vehicle become a reality.
Brennan is an awesome representative from the moment I arrived until the moment I left. I was kept informed of the progress every step of way. The vehicle repair and service was exceptional.
What an absolutely great experience I had working with Gordon Lai at Walters Mercedes Benz. Gordon made the process of purchasing a custom 4x4 170 sprinter easy, fast and enjoyable. To my surprise, The vehicle was assembled and delivered a few months ahead of schedule . When the vehicle finally arrived Gordon took the time to walk me thru the entire vehicle making my buying experience phenomenal. I would highly recommend Gordon and Walter Mercedes Benz to anyone looking to purchase a new new vehicle. Thank you Gordon !!
Excellent service and well taken care of location. Customised purchase experience Knowledgeable staff who coach you through the features of the van. Simon was very helpful.
I got the best customer service and great experience from our service advisor Brennan Ruiz he was not only so well experience but he was so easy to talk to and he explained everything and made sure that it was taken care of.
Exceptional service, very convenient, warm friendly and extremely professional from my telephone call to make an appointment to the end of servicing of my Metris.
It’s our third Sprinter van that we’ve purchased from Isaid Barragan over the last 5 years, as our family grows our kids/grandchildren seem to have a way of taking them from us, our most recent purchase is for my wife and I haha! We’ve always had professional and no hassle transactions with Isaid and Walters’s Sprinter.
I took my Sprinter RV in for service and was very satisfied. Extremely clean facility with very nice amenities while I waited for the service to be completed. Brennan the service advisor was more than helpful and knows the Sprinter product very well. I would recommend Walters Mercedes to anyone who is looking for quality service and knowledgeable Technicians.
Brennan & Adam always do an amazing job taking care of our fleet. Great team at this Mercedes Sprinter Service center. Thanks!
Brennan Ruiz at Walter’s Mercedes helped me have a great experience getting my Sprinter serviced. He was professional, kind, and knowledgeable. I especially appreciate how quickly he was able to fit me in for a critical repair on such short notice. Thank you!
Adam couldn't have treated me any better than the excellent service I received. First time at this dealership to have my Sprinter serviced. Adam took his time with me and answered questions I had. Service took less time than expected. Very happy with this dealership and will go back again.
Extremely satisfied with the service received from Joe O'Brian, I have bought many vehicles in the past but I've never had such a smooth process form begin to end as I did with Joe. Thank you Joe
Adam Garcia is a top notch employee and should be recognized for his stellar customer service and knowledge. Walter's Mercedez Van Center is awesome!!!
My experience with Brenna at Walter’s Sprinter service bay was wonderful! Brennan was able to retrofit the factory cruise control system for my new Sprinter (should be a standard feature on all Mercedes). He made sure parts and unlock code were received prior to my appointment date since we drive a long way to this dealership. Brennan not only greeted us as soon as we pulled up, but also remembers exactly what we came in for and verifies again prior to the service work. Upgraded feature works flawlessly which also brings the long distance driving experience to a whole ...
Joe O'Brien was such a helpful salesman at Walter's I can't say enough good about the guy. He was super helpful and extremely knowledgeable throughout the whole purchase of my new metris van
This was my first visit at the dealership. I was greeted immediately by a very friendly and courteous young man by the name of Adam Garcia. Adam was very friendly but still very professional at getting me checked in and answering my many questions. I was very comfortable waiting for my vehicle in the lounge area and was immediately notified when it was ready. I would not hesitate to recommend this dealership.
