Customer Reviews
Simone Greene did a fantastic job helping me purchase my brand new Mercedes sprinter van! Super smooth process and took care of me every step of the way! I definitely recommend going to Walters Mercedes-Benz! Don’t forget to ask for Simone!
Simone Greene did a fantastic job helping me purchase my brand new Mercedes sprinter van! Super smooth process and took care of me every step of the way! I definitely recommend going to Walters Mercedes-Benz! Don’t forget to ask for Simone!
Simon Green and the sales manager helped me out on getting my ordered van quick and they are very professional and very cool guys
I recently had a big set back with my AC in my Sprinter Van that was out of warranty. Adam Garcia took care of me, and had clear transparent communication throughout the whole process. I’ve been here a few times now for service and can say this is the only place my Mercedes will come to get worked on. Thank you!
This dealer always takes great care of my sprinter motorhome. They are honest and dependable and always wash it so nicely! I will never take my rig anywhere else. Adam is always great and Sean Davisson is the best.
Fantastic and smooth experience with Simon Green! Thank you for being honest and straight forward through the whole car buying experience.
Adam was AWESOME ! Took care of our service needs. Extremely knowledgeable, Thank You Adam Garcia
Excellent service and very clean facilities. Brennan Ruiz my service rep was very helpful and his knowledge of my vehicle was impressive. I could tell he is trying build a long term relationship with his customers. Walters Mercedes has made the investments to serve their customers with 1st class service and amenities!
I had a good experience with this dealership , I’ll continue to go there for my Sprinter .services .Thanks for Bannan and Adam
By far the best experience buying a vehicle. Thank you Simon for all the fantastic service!
Simmon GREEN was awesome from start to finish i love the relationship we're building and also his boss was a cool dude
I brought my Sprinter in for an emissions software recall update. Brennan Ruiz was my primary service advisor and he and Adam Garcia were very helpful and accommodating and answering my several unrelated questions regarding other vehicle systems and service requirements on my Sprinter as I delivered the vehicle to an upfitter later that day. The service was completed promptly and Brennan kept me filling informed along the way. Very pleased with these two gentlemen.
Did an amazing inspection on my car looking into everything to make sure my car was a go when it was return bank to me in my card
Ez was a big help with my Mercedes needs. I give him an A+.
Adam Garcia was a pleasure to work with, knowledgeable and because of that he helped tremendously at instructing us concerning the repairs that needed to be done and yet caring enough to prioritize work that needed to be done from work that was optional and let us choose with any pressure. Thanks Adam we’ll be back because how you treated us.
Brennan was very helpful in getting our van back like brand new!
Professional service! I love it
Very clean service bays, offices and customer. Always friendly greetings by Brenen Riuz and staff.
Awesome experience dealing with Adam Garcia. Recall was handled promptly and within the estimated timeframe. Better yet, Adam advised me that the recall work was the result of a class action settlement and it looks Like I can participate in the settlement and get a nice check as a result! I did not purchase my Sprinter from Walter's but highly recommend them for their professional customer service
Recently has a routine recall update. I waited for the service. Adam Garcia checked me right in upon arrival, and the service was right on time for completion. No hassle and everything works fine. Had a check of the door fitting and got a green light. This is my third service visit since getting the Sprinter and once again the service was great.
Gordon and Is did a great job Everything went smooth and I was out of there with my vehicle in a very short time.
We just purchased our passenger van from this Dealership, our experience was very easy and excelent customer sevice from Simon Green also smooth transaction from Tony from finance. We’ve been on the market for quite a while now looking for the perfect family van and this dealership was the only one that have the most inventory. Highly recommend for anyone looking for a van.
With the shortage of vehicles to purchase, I was expecting long wait times, and horrible service. Since dealing with David Alcantar, it's been a pleasure to work with. When the website says it's available, it really is. Answers all questions, goes out of his way to do video presntations about the vehicles. So good, I purchased 4 vans from him this year. Even Jose, the lot porter is friendly and takes care of me. I don't mind travelling 8 hours away, as long as the customer serivice is great.
Simon and staff provided me great customer service in securing me my 2022 Sprinter van. All forms of communication was promo and precise based on my preferences. My final in store experience was fast and convenient with absolutely no pressure to purchase. Great friendly team, thanks again.
Gordon Lai, was my salesperson. It took some to time find the right vehicle. But, Gordon was knowledgeable & patience in finding me the desired vehicle! Gordon, it was a pleasure dealing with you & I'll be doing my next sprinter deal with you. Thanks much!
David Alcantar and Isaid Barragan found me a vehicle that was very scarce. This is my second purchase with David and both have been the easiest automobile purchase of my life. I will buy from David and Walter's again.
Brennan was really helpful and expedited my service, always easy to reach and professional.
Brennan took excellent care of me and listened very carefully when I explained my woes. He was knowledgeable and thorough in his intake of my vehicle. I really enjoyed his proffesssional demeanor and will reccomend him to friends and family in the future.
Gordon Lai was our salesman and he's very knowledgeable about the Sprinter van. He's made the transaction went really fast and smooth, no buying pressure. I'll come back for our next purchase. Thanks Gordon and have Toni
1st Class Dealership! I have been in the Auto Industry Managing Fleets of Vehicles for over 20 years. Brennan Ruiz and the Staff are very professional and go out of there way to communicate what's needed for our Sprinter. My appointment was on Saturday morning early and they were ready to service our Sprinter. Thank you again for your Outstanding professionalism.
Go see Gordon Lai if you need to know about the Sprinter. He's very helpful, friendly and very knowledgeable about all the Sprinter details. He responds to your questions, emails text without any delay. Knowing how stressful and scares it is to find a van, I wouldn't have gotten this one without Gordon's promt response. Definitely will go back for the next one and recommend it to anyone. Thank you Gordon.
Professional customer service, fast maintenance and clean facility
Very happy with the experience. Adam Garcia delivered great customer service. I made an appointment for a maintenance check. The appointment was easy to make, and when you get to the facility everyone is friendly.
David Alcantar and his team are absolutely the best. If you’re in the market for a sprinter van this is the first and only place you should go. We are in the San Diego area and we would definitely go back up to Riverside to purchase from David again.
Walter’s team, especially Brennan Ruiz, is to be commended for excellent service and exemplary professionalism. Even in difficult, gray areas, a solution is found and done with a smile 😊 - Mike
Brennan is always so friendly and helpful. Gets me in and out in a reasonable time.
Simon was great, made the Sprinter buying experience super easy.
Simon was great, made the Sprinter buying experience super easy. The whole process was a great experience.
Great service as always, Brennan Ruiz does an excellent job, I’m very satisfied with their service.
Adam knowledge and experience is like a trained professional athlete and he assistant me without breaking a sweat. He definitely represents mercedes Sprinter well and hopefully recognized for his talents. He is submitting a claim case for me for the damages Forest River has caused to my Sprinter Chasey. Thank you so much Adam Garcia - all the best - until wecmeet again! Respectfully, Arthur Swingler 2022 Forest River Sunseeker RV on a Sprinter 3500 Chasey
New Benz Metris 2021 service for recalls and chip installation. Dealership get's an F in Service for not setting a protocol to start my chip not told the pricess by Sales nor Service on activation when I set my appointment?
Fantastic experience. Brennan was our advisor and was as good as it gets. We were traveling up the coast and our turbo lost power and needed to be fixed right away. This dealer was about 20 minutes away from our current location. We explained the issue to Brennan, he recognized the need to act urgently so we could continue our vacation. He got a tech to look at it right a way and had us back on the road within an hour. Thank you, thank you, thank you. 5 stars all around for everyone involved.
Great. Would be better if I had a loaner car for warranty work
Great experience. Called for an appointment, and receptionist was really friendly and knowledgeable. I went in for a maintenance schedule on my sprinter van. The day of the appointment, it was easy to find the service department, and everyone was helpful and friendly. Adam Garcia helped us on the day of the appointment. He was very knowledgeable and friendly. Thank you for providing great customer service.
We recently had to purchase a replacement van when our 1994 Dodge van finally broke for good. The search for a replacement van turned out to be more challenging than we had anticipated due to the pandemic and the resulting supply chain issues. Fortunately, we got in touch with Joe O'Brien at Walter's Mercedes-Benz Sprinter, where they specialize in Sprinter vans, and were able to locate a van that suited our needs. Joe was very professional and made the whole process very smooth. Thanks to Joe & Walter's Mercedes-Benz Sprinter of Riverside, we were able to get back ...
Warranty work. Brennan Ruiz was a pleasure to deal with. He got all of my work done in a professional manner
I purchased my first Sprinter from Walter's in 2012. At the time the economy wasn't so great and they had a surplus of inventory on their lot. My company was growing, however, and I needed a larger vehicle for my Art Installation company in San Diego. When I contacted the staff at Walter's they were incredibly accommodating and wonderful to work with on finding the right vehicle at the right price for my business. Fast forward to today, and the economic times couldn't be more different. Then it was a buyer's market, and now it's ...
I have taken my sprinter van to Brennan Ruiz for service a few times and each time I have had a smooth and professional experience! Thank you! I will definitely continue to take my van to Mercedes.
This group of people made me feel like my house they where so professional I went and got another sprinter the some day Simon Gordon manager isi finance manager great people so I hope the owners will read my information and take kare of your staff this kind of person are the ones we need to take care very professional and I will recommended 💯 I will definitely go back and make business with my new family tank you guys and good blessed all of you and your families 👪
We purchased a new Mercedes Sprinter for our company at Walters. It was an amazing experience. Isaid, Simon and Toni are amazing people, they took care of all of our needs. I really appreciated how they understood that sprinters are used as business vehicles and were able to pinpoint our specific needs. I look forward to future purchases with this team. Thank you!
Adam Garcia always exceeds my needs.
Best place to customize your dreams! Sprinter is best vehicle for large size family! Love the way they respect and deal with their clients! Simon is best!
Simon is best sales person! Love their service and love my new sprinter van for my family
The customer service at this Walter's Mercedes is fantastic! Adam Garcia has helped us over the years and he is incredibly knowledgable and I appreciate his professionalism.
Very friendly and good customer service and very attentive staff would recommended to other customers
Amazing people work at Warner's!! Prompt, professional service at every turn. I would have liked an informative phone call updating the status of my van, but later understood that the service department was short of staff at the time. I remain very impressed with Walter's.
David was so helpful and friendly he done very good job l am so happy for the attention he done for me
The best vehicle buying experience of my life! Simon Green was very patient and I never at any time felt like I was being pressured to do anything. He just seemed to feel that if he could be of service, and provide all the information we needed, that we would make our own decision. Anybody looking for a Sprinter van should buy it from Walters, and ask for Simon to help!
This is the best dealership we have ever purchased a vehicle from, from the first contact all the way until the deal was closed. The management and sales staff were willing to earn our business, and went way above the standard of excellence. We highly recommend that anybody looking for a Sprinter van buy it from Walters, they are the best in the business. We appreciated the "no pressure" style, the up-front information concerning the deal before we even visited the lot, patience of our sales person, Simon Green, the extra training Simon offered after the purchase, and ...
Great customer service from the moment we stepped onto the lot to the moment we got our new Sprinter. Simon and Isaid went above and beyond to make our deal possible. Would highly recommend these gentlemen as your sales representatives. Thank you guys!
Great customer service! Simon and Isaid did everything to give us a great deal and were able to come to terms quick!
Simon Green was a very pleasant salesman, no pressure,like other dealerships can be! Love my new Sprinter!
I live in Valencia, CA. I had been going to Mercedes Benz of Valencia for issues I was having with my Sprinter. I had the worst experience there as there was poor communication between me and an advisor named Jazmin. This was not beginning of my troubles. After multiple visits, they could not diagnose the issues with my vehicle. I was at my wits end. A friend told me that Walter’s MB Sprinters of Riverside had the best service. I was very reluctant to go there since it would have been a 1.5 hr drive there. But I was so ...
Adam Garcia was my service advisor and he was extremely helpful in answering all my questions and reassuring me. I have nothing but praise for Adam to the point that I only look for him when I'm dealing with any car issues/trouble. Highly recommend.
Always great customer service! Always willing to help out anyway that he can! Should be the service manager!
After buying Sprinters vans for the last 17 years all across the country I have finally found a saleman that really sets a stand for great customer service. His knowledge of the Sprinter line is unsurpassed. His willingness to accommodate my requests was a welcomed tribute. Joe O'Brien is what a saleman should be. Walter’s Mercedes-Benz Sprinter of Riverside is fortunate to have a such a dedicated team member on there staff. Thank you Joe I look forward to our next transaction. Bob Sorrentino, iTransport4u
I worked with Gordon and David and they were both helpful. Gordon helped to set up the deal before I ever arrived at the dealership. David was easy to work with on the day that I picked up the vehicle.
Very good people, a very helpful and very good dealership in Riverside. Thank you for your help in purchasing the Metris Mercedes Van.
David Alcantar was beyond helpful and wonderful to do business with. He helped our company get a new van just in time for our business. He was always available when needed and made the experience easy! Thank you!
Purchased 2 vehicles from Walters Mercedes. Entire transaction was smooth from start to finish. Gordon was able to prepare all paperwork, approved the financing and delivered 2 vans from Riverside to San Diego with in a day a half. Highly recommended for commercial vans purchase. Thank You Gordon. Vadim Atlas HVAC, Inc
Joe O'Brien was great to work with, he helped us to purchase a new van and was helpful throughout the entire process.
Mercedes benz sprinter. Its an amazing dealership have an excellent costumer service and big inventory of sprinter. I love this dealership. I recommend to looking for Simon Green. Excellent costumer service.
Pleasure to deal and great staff. Would highly recommend this dealership to friends and business associates.
I’ve been spot treating my Sprinter all over the country for a few years and Walter’s was the first time I felt confident in my repairs, and the team was incredibly kind and helpful in the entire process of replacing my engine!
Brennan Ruiz and team went above and beyond to help me get our van smogged after the computer was reset due to the Mercedes recall. They kept me informed all thru out the work After it was fixed the pickup could not have been better. I said I would be there at 7:00 and my van was waiting in the drive thru and paperwork and keys were all ready. I was in and out in less than 1 minute.
If you’re planning to purchase a new work vehicle do not hesitate to call Joe O’Brien, he will do everything humanly possible to get you the best deal, Thanks again Joe for adding another sprinter to our fleet.
Professional and honest
The best Deals and service money can buy. It’s a no Haggle and win-win easy process. You are never disappointed or sorry with the selection of cars to chose from in a wide variety of colors, styles and models. The place is near clean and stocked with all things Mercedes Benz, coffee and water with snacks to help you while you wait! Professional and courteous salesmen and staff who do not disappoint! Will Always come here to make a Deal here. This is my second time purchasing and I will purchase again !!!
